Shop Terms and Conditions

CONTENTS

1. INTRODUCTION
2. THE COMPANY
3. OUR PRIVACY POLICY AND YOUR SECURITY
4. USING THE WEBSITE
5. PURCHASING GOODS AND THE ON-LINE ORDERING SYSTEM
6. GENERAL CONDITIONS

1. INTRODUCTION

The following terms and conditions will apply when you access our Shop and use our on-line ordering service. Before proceeding to use our Shop or placing an order, we ask that you read these terms and conditions carefully. You will also find that they contain some useful advice on how to use our on-line ordering service.

If you find yourself unable to agree to these terms and conditions, then you must not use either this Shop or our ordering service and we ask that you do not proceed to purchase any of our products.

2. THE COMPANY

Initial Rewards Limited ("we") is the owner and operator of the Shop. We are a company registered in the United Kingdom (company no. 3745785; VAT no. 932540538) and our Registered Office is at 4 Parr Road, Stanmore, Middlesex HA7 1QP.

3. OUR PRIVACY POLICY AND YOUR SECURITY

We value your privacy and understand that you do not want your name and personal details to be released to third parties other than for processing your order and facilitating delivery. Please review our Privacy Policy which governs your use of this Shop.

4. USING THE SHOP

4.1 We grant you a limited licence, subject to the following conditions, to access and make personal use of the Shop.

4.2 You agree not to post or transfer to the Shop (nor include in any message) any material which is obscene, misleading, inaccurate, defamatory, illegal, in breach of any copyright or other intellectual property right, or damaging to data, software or the performance of our or any other parties' computer system. You agree to indemnify us in respect of any liabilities, losses, expenses, or other costs whatsoever incurred as a result of a breach of your obligation under this condition, including, but not limited to, any claims made against us by any third party.

4.3 The Data Protection Act 1998 is designed to protect individuals about whom information is collected. Accordingly, it lays down strict standards of accuracy, relevance and care of such data including how it may be divulged. Any data about individuals you enter onto the Shop directly or include in any message to us will be subject to the Act and you are responsible for its accuracy and relevance and must have the authority to disclose it and for us to utilise it for the purposes of any transaction concluded for or by you through the Shop. We will process your personal data in accordance with our Privacy Policy

4.4 In consideration of agreeing to your use of the Shop, you acknowledge that the ownership in any intellectual property rights (including, for the avoidance of doubt, copyright, database rights and trade marks) in the Shop belongs to us and/or the manufacturers of goods featured. Accordingly, no part of the Shop (or its source code) may be used, transferred, copied or reproduced in whole or in part in any manner other than for the purposes of utilising the Shop meaning that you may only display it on your computer screen and print it out on your printer for the sole purpose of viewing its content and placing orders.

4.5 You may not link the Shop to any other website without our express authority in writing. Furthermore, we do not make any warranties, representations or undertakings about the content of any other website which may be referred to or accessed by hypertext link with the Shop, and we do not endorse or approve the content of such third party websites.

4.6 Please be aware that to the extent permitted by law, and except as expressly provided for elsewhere in these terms and conditions, we do not accept liability in respect of the Shop, your use of it or our on-line ordering service.

4.7 We reserve the right to refuse access to the Shop, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

5. PURCHASING GOODS AND THE ON-LINE ORDERING SYSTEM

5.1 Your Account

5.1.1 You are solely responsible for restricting access to your computer to prevent unauthorised purchases on your account.

5.1.2 You agree to accept responsibility for all activities that occur under your account.

5.1.3 You should inform us immediately if you have any reason to believe that your account details are being, or are likely to be, used in an unauthorised manner.

5.1.4 Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

5.2 Contract Formation

5.2.1 In order to conclude a legally binding contract with us you must first agree unconditionally to these terms and conditions before completing and submitting our online Order Form by clicking on the "Submit Order" button which appears at the end of the form. Your order represents an offer to us to purchase a product or products which will be acknowledged as received by us in a confirmatory electronic mail ("your Order Confirmation"). The contract will only be formed by our acceptance of your offer. That acceptance will be deemed complete at the time we send a VAT invoice to you (whether or not you receive the VAT invoice).

5.2.2 Any products on the same order which we have not confirmed in a VAT invoice do not form part of that contract.

5.2.3 For the avoidance of doubt, your Order Confirmation is for your convenience only and does not constitute an acceptance of your order. Please note that whilst we guarantee to send an Order Confirmation of every valid order we receive from you, you will understand that we cannot equally guarantee that the Order Confirmation we send will be received by you, nor that, if it is received by you, it is legible and uncorrupted.

5.2.4 We reserve the right not to process your order for any reason and accordingly, we will notify you as soon as reasonably possible by electronic mail if this is the case. If you are under the age of 18, you may use the Shop and the on-line ordering service only with the involvement and express permission of a parent or guardian.

5.2.5 These terms and conditions shall override any contrary terms or conditions published by us or appearing on the Shop in relation to any order placed by you with us. However these terms shall be deemed to incorporate (and you agree to be bound by) any additional terms and conditions which may apply to offers and promotions appearing on the Shop from time to time.

5.2.6 We reserve the right to change our terms and conditions from time to time at our sole discretion without liability to you. The latest terms and conditions will be made available on the Shop.

5.3 Description and Availability

5.3.1 Every effort will be made to ensure that the goods you receive match the description and images (if any) set out on this Shop as far as reasonably possible. However, you acknowledge that some variation may occur and we reserve the right to substitute goods within your order with goods of an equivalent nature. If you do not wish to accept the substituted goods then you must return them to us within 7 days of their receipt.

5.3.2 The listing of a product on the Shop is not an indicator of its availability. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

5.4 Pricing

5.4.1 Products advertised on the Shop will be priced in Privilege Points (as per Reed Specialist Recruitment's terms).

5.4.3 Despite our careful attention to pricing, an item could be priced incorrectly. If an item's correct price is lower than our quoted price, we will charge the lower (correct) amount and deliver the item to you. If an item's correct price is higher than our quoted price, we shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. However, we might at our discretion decide to honour the lower (incorrect) price and send the item in order not to cause you inconvenience.

5.4.4 In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.

5.5 Payment

5.5.1 Payment of items purchased on this site will be in accordance with the rules for redemption of Privilege Points. Please see the Reed Privilege website for further details.

5.5.2 If your order contains products that are either not in stock or have been discontinued we will contact you and give you the option of either waiting until the product becomes available or cancelling your order for that product or selecting an alternative product to the same value in Privilege Points that is in stock as appropriate.

5.6 Ownership/Risk The risk of damage to or loss of goods supplied by us will pass to you when the goods are dispatched from our premises.

5.7 Delivery

5.7.1 Unless otherwise agreed, orders are dispatched by Royal Mail first class post, although we reserve the right to use an equivalent or better service operated by Royal Mail or another carrier.

5.7.2 We will dispatch your order within normal working hours (9am to 5pm) within seven business days (i.e. excludes weekends and bank holidays) from receipt of your order provided it is received by us before 5pm on a business day. If your order is received on a weekend or bank holiday or after 5pm it will be deemed to be received by us on the following business day.

5.7.3 If for any reason we cannot dispatch your order within our time period you may at your option cancel your order and we will credit your Privilege Points.

5.7.4 Delivery times are dependent on the carrier and our liability for non-delivery shall be limited to replacing the contracted goods within a reasonable time or issuing a credit note against any invoice raised for such goods.

5.8 Returns, Shortages and Refunds

5.8.1 By law, customers located in the European Union have the right to withdraw from the purchase of certain items (see 5.8.2 below) within seven working days of the day after the date the item was delivered. You must inform us in writing within seven working days starting with the day on which they are delivered, you must ensure that you take reasonable care of the goods and return them to us at your cost. We will credit your Privilege Points in accordance with 5.8.10 as soon as possible and at the latest within 30 days of receiving written notice of your decision to cancel your purchase.

5.8.2 You can not cancel your order if:

5.8.2.1 the goods are made to your own specifications (i.e. are custom made);

5.8.2.2 the goods by their very nature cannot be returned;

5.8.2.3 they are goods or services where the price depends on fluctuations in the financial markets which cannot be controlled by us;

5.8.2.4 they are perishable goods;

5.8.2.5 they are DVDs, CDs, software or audio or video tapes that you have unsealed;

5.8.2.6 they are newspapers, periodicals or magazines;

5.8.2.7 they are betting and lottery services.

5.8.3 We want you to be happy with every purchase you make with us. Occasionally we anticipate that you may wish to return an item. For this reason we offer a hassle free returns policy. You must contact us within fourteen days of receipt of the goods and return them to us at your cost. The goods have to be in a resalable condition (i.e. the product is to be in its original packaging, unopened, and able to be resold) for you to receive a full credit of your Privilege Points. We may accept returns for items not required after fourteen days but only at our discretion.

5.8.4 If you have items missing from your order (i.e. shortages) please check firstly to see if there is another parcel due to you. You can do this by contacting us on the telephone contact details on your delivery note. Please check your email and delivery note to confirm that an item is not on backorder before raising a query.

5.8.5 Damaged items and shortages need to be brought to our attention within seven working days from delivery.

5.8.6 You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that a fault is confirmed we agree to reimburse you the reasonable cost of returning the product to us. Alternatively, you may find it quicker and easier to contact the manufacturer directly so that they can identify the fault and rectify the problem for you.

5.8.7 If the delivered item(s) do not match what you have ordered you must tell us within 14 days from the date of delivery and return the item to us. We agree to refund the reasonable costs of returning the product(s) to us. The goods need to be in their original packaging and in good condition.

5.8.8 We will provide you with a returns and/or re-order number if required via email after which you must return the goods to us within seven working days. Please ensure that the returns number is with your package.

5.8.9 Subject to these terms and conditions, we will either provide you with a replacement at your request or provide you with a credit of Privilege Points within one week of collection.

5.8.10 If you find that your goods have been returned but you have not received a credit, please contact us.

6. GENERAL CONDITIONS

6.1 Warranties and Liability

6.1.1 This shop is provided by on an "as is" and "as available" basis. we make no representations or warranties of any kind, express or implied, as to the operation of this shop or the information, content, materials, or products for sale on this shop. you expressly agree that your use of this shop is at your own risk.

6.1.2 To the full extent permitted by the applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, satisfactory quality and fitness for a particular purpose. we do not warrant that this shop, its servers, or e-mails which may be sent from us are free of viruses or other harmful components. we will not be liable for any damages of any kind arising from the use of this shop or the on-line ordering system, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

6.1.3 Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. if these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights. if you are dealing as a consumer, your statutory consumer rights are unaffected.

6.1.4 Our entire liability under or in connection with this agreement, your order, the goods supplied or otherwise shall not exceed the value of your total payments (equivalent to the value of the privilege points) to us.

6.1.5 Nothing in this agreement shall serve to exclude or limit our liability in respect of death or personal injury caused by our negligence.

6.2 Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

6.3 Termination

We reserve the right to terminate this agreement immediately on notice to you in the event that you are deemed to be in material breach of any term of this agreement including without limitation Conditions 4.2, 4.3 and 5.5.

6.4 Complaints

We aim to provide you with a quality service. If, however, you feel that you have cause to complain, you can contact us either by e-mail to support@initialrewards.com or by writing to the address given in Condition 2 above. We will try to do our best to solve any problems that arise.

6.5 Events beyond our control

We do not take responsibility for any event which is outside our reasonable control nor for any losses arising directly or indirectly from such an event.

6.6 Entire Agreement

This agreement supersedes any prior agreements or arrangements which may have subsisted between us, provided the information you have given to us is not incorrect or fraudulent.

6.7 Interpretation

In this agreement:

6.7.1 reference to any statute or statutory provision includes a reference to that statute or statutory provision as from time to time amended, extended or re-enacted;

6.7.2 words importing the singular include the plural, words importing any gender include every gender and words importing persons include bodies corporate and unincorporated; and (in each case) vice versa;

6.7.3 any reference to a party to this agreement includes a reference to his successors in title and permitted assigns;

6.7.4 the headings to the Clauses are for ease of reference only and shall not affect the interpretation or construction of this agreement.

6.8 Severability

Notwithstanding that the whole or any part of any provision of this Agreement may prove to be illegal or unenforceable the other provisions of this Agreement and the remainder of the provision in question shall remain in full force and effect.

6.9 Third Parties

The parties confirm their intent not to confer any rights on any third parties by virtue of this Agreement and accordingly the Contracts (Rights of Third parties) Act 1999 shall not apply to this Agreement.

6.10 Communications and Notices

When you visit the Shop or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Shop. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Gift Experiences - Terms and Conditions

In order to enjoy your chosen activity and to arrange a time and place for your activity, you can choose the particular provider of the activity that you are interested in, phone us, the provider or book via our website.

You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document.

Customers should also note that your Voucher must be presented on the day, in order to participate in the activity. If lost, we regret that Vouchers cannot be replaced.

Please note you may not be able to change your mind once a date has been booked with a supplier.

We have tried hard to ensure that descriptions, illustrations and experience titles used in the Voucher packs, in all our literature and our website are accurate, however, photographs and experience titles are intended to give a general idea of the activity described, and do not form part of any contract between you and Activity Superstore.

Please note depending on the location you choose the experience title may differ to that of experience title used by our suppliers, but this does not effect your entitlement as described in your Voucher pack.

Where applicable, the price of the Voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your Voucher and is not available for activities that take place abroad. Full details of insurance cover are included in your infopack.

If you are not satisfied with your Voucher pack, please call us within 28 days of purchase and we will happily arrange a full credit of your Privilege Points on receipt of your Voucher. Refunds cannot be issued once a date has been booked with the provider.

Activity cheques can be redeemed for any activity or gift from our website excluding overseas activities. A difference will be payable if the chosen activity costs more than the face value of your activity cheque.

If your chosen activity is cheaper, we will hold the difference as a credit against another activity. In this case the credit holds the same expiry date as the original activity cheque.

For safety reasons, some activities have certain size, age and health restrictions. You are required to notify Activity Superstore and/or the provider of any relevant medical condition. Our Customer Contact Centre/or the provider can advise of any restrictions at the time of purchase and/or booking. However, you should note that you must be 18 or over to purchase any product containing alcohol.

These are given as a guide only, and you may be required to wait between different elements of the activity alongside other participants.

If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.

We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full (as a credit of Privilege Points). If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will be expected to pay the difference.

We also reserve the right to make minor changes to your activity. Examples of minor changes include car specification, or order of activities on a particular day.

You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by Activity Superstore if you can rebook through the cancellation cover.

If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact Activity Superstore as it may be possible to re-arrange your activity on presentation of a medical or death certificate.

Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. Activity Superstore is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.

In case of a problem, please speak to the activity provider on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with the customer service department at Activity Superstore, who will take up the problem with the supplier on your behalf.

We reserve the right to change activity prices without notice, provided we inform you before the activity is booked. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.

A person who is not named on the face of the Voucher or activity purchase letter has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms and conditions of booking.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Activity Superstore agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.

The Activity Superstore Ltd, Ash House, Melbourn Science Park, Melbourn, Herts, SG8 6HB. Registered no 3319862